Rbaze Privacy Policy

Welcome to Rbaze. This privacy policy ("Policy") describes what information we collect when you use the Rbaze platform, website, and mobile application, how we use that information, and how we keep it secure.

This policy applies when you:

• Visit the rbaze.pro website.
• Download and use the Rbaze mobile app.
• Create an account or log in to Rbaze.
• Use our games or betting services.
• Contact our support team.

By using the Rbaze platform, you automatically consent to this privacy policy. If you do not agree with this policy, please stop using the platform.

Rbaze only collects information that is necessary. We never collect unnecessary or excessive data. A detailed breakdown of what we collect is provided below:

Rbaze uses collected data only for specific, legitimate purposes. We are always mindful of your privacy when handling your information. The main purposes are:

• Account Management: Creating, verifying, and securing your account.
• Service Delivery: Ensuring gaming, betting, and payment services.
• KYC Verification: Verifying age and identity to maintain platform security.
• Fraud Prevention: Detecting and preventing suspicious activity.
• AML Compliance: Compliance with international anti-money laundering regulations.
• Customer Support: Resolving your questions and complaints.
• Bonuses & Promotions: Sending you relevant offers based on your preferences (where consent has been given).
• Service Improvement: Improving platform quality and user experience.
• Legal Obligations: Meeting regulatory authority requirements.

Rbaze does not sell your personal data to any third party. However, limited information may need to be shared in certain circumstances:

• Payment Processors: With mobile banking providers such as bKash, Nagad, and Rocket, solely to process transactions.
• Identity Verification Services: With an authorized verification agency to complete KYC.
• Law Enforcement: To comply with court orders or government directives.
• Security Partners: Partnering with trusted technology providers for fraud detection and prevention.
• Game Provider: With licensed game providers operating Live Casino or slots — limited to session data required for gameplay.

Every data-sharing agreement with third parties includes strict confidentiality clauses. They are not permitted to use your data for their own purposes.

Rbaze uses industry-leading technology to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of protection at login.
• Data Encryption: All sensitive data stored in the database is encrypted.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Firewall & DDoS Protection: Advanced security at the server level.
• Access Controls: Only authorized staff can access this data.
• Suspicious Activity Monitoring: 24/7 real-time monitoring system.

The Rbaze website and app use cookies and similar technologies to improve your experience. Types of cookies:

Non-essential cookies can be disabled from your browser settings. Please note that doing so may limit some features.

As a Rbaze user, you have full control over your own data. You may exercise the following rights at any time:

• Right to Access: You can find out what information Rbaze holds about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.
• Right to Data Portability: You can receive your data in a portable format.
• Right to Object: You can object to your data being used for marketing purposes.

Rbaze does not retain collected data longer than necessary. Retention periods depend on the type of data and its purpose:

• Account Information: For as long as the account is active, and for a minimum of 5 years after closure (in accordance with AML regulations).
• Transaction Records: A minimum of 5–7 years as required by law.
• KYC Documents: After verification, for the period required by applicable law.
• Gaming Logs: Up to 2 years for dispute resolution.
• Support Conversations: Up to 2 years from the last contact.
• Analytics Data: Anonymized for up to 1 year.

Once the retention period expires, data is securely and permanently deleted or anonymized.

Rbaze is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory during the registration process.
• Age verification documents must be submitted as part of the KYC process.
• If an underage account is identified, it will be closed immediately and all associated data will be deleted.

Rbaze may update this privacy policy from time to time due to new legal requirements, technological changes, or service expansions.

• For significant changes, advance notice will be sent via registered email or SMS.
• The date of any changes will always be clearly displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, contact support to close your account.

To request a copy of a previous version, contact our support team. We retain the last three versions.

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to Rbaze's dedicated Privacy Team:

• Email: [email protected]
• Response Time: Typically within 24–72 hours
• Important Complaints: Formal response within 30 business days

When submitting a complaint by email, please include the following: your registered email or username, the nature of the complaint, and the relevant date and details.